ContactRelief monitors and consolidates several sources to aid in your decision.
Hurricane watches and warnings
Flood watches and warnings
Telephone landline outages
Suspension of deliveries from FedEx, UPS, and the Post Office
Satellite and radar images
Hurricane and flooding projection models
Breaking news and alerts
A dashboard displays a map of the current disaster conditions your consumers are facing, the current contact suspensions your organization has in effect, and the number and percentage of consumers with contact suspensions.
We generate recommendations to suspend or resume contact using rules developed in concert with industry experts.
You can easily add or delete areas by state, county, zip code, area code, and telephone exchange.
Optionally upload the zip code information from your portfolio and ContactRelief will display the percentage of your portfolio that is affected by a contact suspension.
We geocode the adverse event(s) to the smallest appropriate area allowing you to dramatically reduce the number of contact suspensions while still serving consumer interests.
Our anonymous chat room allows you to compare and enhance your strategies with other creditors and call centers.
Alerts and Breaking News allows you to stay abreast of disasters in progress.
Satellite and radar imagery allows you to visually ascertain the scope and magnitude of the disaster(s).
We provide a common interface between you, your internal call centers, collection agencies, debt buyers, and CRM vendors.