ContactRelief Recommendations for Austin Serial Bombing

Bomber blows self up as authorities close in on his location

Wednesday, March 21, 2018 6:30:00 AM -05:00

ContactRelief Recommendations for Contact Centers

ContactRelief is making public recommendations made to subscribers Wednesday, March 21st, 2018. ContactRelief recommends resuming contact with consumers affected by the Austin serial bombings on Thursday, March 22, 2018. To obtain the full list of suspended regions and associated zip codes, become a ContactRelief subscriber.

Serial bomber dead from explosion

The Austin-American Statesmen is reporting that the Austin serial bomber is dead. The bomber has been identified as a 24-year white male. The bomber's name has not been release pending notification of next of kin.

Authorities closed in on the suspect as he sat in his car near a hotel off Interstate 35 in Round Rock, Texas, a suburb of Austin. Police say the man blew himself up as SWAT officers approached his vehicle. One officer was slightly injured during the operation.

On Tuesday morning, a fifth bomb exploded at a FedEx facility in Schertz, Texas outside of San Antonio, Texas. Later that day, authorities say that a sixth unexploded bomb was found at a FedEx facility near Austin's airport. An unrelated explosion of an artillery simulator also occurred at a local Goodwill store on Tuesday.

ContactRelief's Disaster Response

ContactRelief is monitoring events as they unfold. Over the last week we have issued recommendations to suspend contact at each denotation site as events occurred. Now that the bomber is dead, residents can breathe a sigh of relief. However, news that the bombings have ended will take some time to work its way through the community. We recommend that contact centers consider continuing to suspend contact near the explosion sites through today, resuming contact on Thursday, March 22, 2018.

To obtain the list of zip codes suspended as a result of this event, become a ContactRelief subscriber.

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Don't Delay

The next disaster is on its way. Become a ContactRelief subscriber and keep your company protected from disaster. Our full recommendations consist of the areas to be suspended and the list of zip codes covering these areas. For as little as $300 per, month your company can quickly implement a solution that protects your company and its customers. As we say at ContactRelief, "It's just smart business."

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Shaping your outbound contact away from disaster stricken areas isn't just the right thing to do, it's smart business. To learn more about how ContactRelief can help you protect your brand, reduce your risk of adverse actions, and improve your contact center efficiency, click below to contact us.

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