Hurricane Nate Recommendations for Contact Centers

Hurricane Nate makes landfall near the mouth of the Mississippi River.

Saturday, October 7, 2017 7:00:00 PM -05:00



For as little as $300 per month, your company can avoid disasters by shaping the customer experience.

Sign up Now




Hurricane Nate Update

The center of Hurricane Nate has made landfall near the mouth of the Mississippi River. The storm is now moving toward the north and has slowed slightly to 20 mph. Nate is expected to turn toward the north-northeast later tonight, followed by a motion toward the northeast on Sunday. If the storm stay on the forecasted track, the center of Nate will make a second landfall along the coast of Mississippi tonight. After landfall, the storm is expected to pass over portions of Mississippi, Alabama, and Tennessee late tonight through Sunday night.

A map of the U.S. and Gulf of Mexico shows the
		  forecasted track of Tropical Storm Nate as it makes landfall in Louisiana.
Figure 1: Forecasted Track of Tropical Storm Nate (Courtesy: National Hurricane Center).

Recommendations for Contact Centers

ContactRelief is making public its Hurricane Nate recommendations made to subscribers on Saturday, October 7th, 2017.

ContactRelief recommends suspending contact with consumers in the following Alabama counties: Autauga, Bibb, Blount, Calhoun, Cherokee, Chilton, Clay, Cleburne, Coffee, Coosa, Dale, Dallas, Elmore, Etowah, Geneva, Greene, Hale, Jefferson, Lowndes, Marengo, Montgomery, Perry, Pickens, Shelby, St. Clair, Sumter, Talladega, Tuscaloosa.

A previous recommendation remains in effect to suspend contact with consumers in the following Alabama counties: Baldwin, Butler, Choctaw, Clarke, Conecuh, Covington, Crenshaw, Escambia, Mobile, Monroe, Washington, Wilcox.

ContactRelief recommends suspending contact with consumers in the following Florida counties: Bay, Holmes, Walton, Washington.

A previous recommendation remains in effect to suspend contact with consumers in the following Florida counties: Escambia, Okaloosa, Santa Rosa.

A previous recommendation remains in effect to suspend contact with consumers in the following Louisiana parishes: Ascension, Assumption, Iberia, Jefferson, Lafourche, Livingston, Orleans, Plaquemines, St. Bernard, St. Charles, St. James, St. John the Baptist, St. Martin, St. Mary, St. Tammany, Tangipahoa, Terrebonne, Vermilion, Washington.

ContactRelief recommends suspending contact with consumers in the following Mississippi counties: Kemper, Lauderdale.

A previous recommendation remains in effect to suspend contact with consumers in the following Mississippi counties: Clarke, Forrest, George, Greene, Hancock, Harrison, Jackson, Jasper, Jones, Lamar, Pearl River, Perry, Stone, Wayne.

For contact centers calling Mexico, ContactRelief's previous recommendation remains in effect to resume contact with consumers in the following Mexican states: Quintana Roo, Yucatan.

Hurricane Season is Not Over

We still have 55 days until the end of hurricane season (November 30th). This has been an extremely active hurricane season and this may not be the last storm to make its way to the U.S. If you are a risk manager or contact center operator, you need to act now to have continued access to ContactRelief's recommendations.

Why You Must Also Prepare for Man-Made Disasters - The Las Vegas Mass Shooting

Contact centers need to be prepared to act quickly and decisively not only for forecasted events like hurricanes, but also for man-made disasters that cannot be predicted. On Sunday night in Las Vegas, over 50 people were killed and over 500 injured in a senseless mass shooting at a local music festival.

ContactRelief issued a recommendation to suspend contact to accounts with zip codes surrounding the Las Vegas Strip on October 2nd at 12:30 AM PDT, a little more than 2 hours after the incident began, and expanded this contact suspension recommendation at 4:30 AM PDT to include all of the county surrounding Las Vegas (Clark County, Nevada) as more details became known.

If you are like most companies, you can't afford the staff to perform the around the clock monitoring required to act promptly, the management of multiple concurrent disasters, and information gathering it takes to know when and where to suspend and resume contact for all types of possible events. But why bother when ContactRelief has this and more for less than $300 per month.

Why You Must Act Now

Our offer of free access to our service will expire soon. We provide the only service specially designed for contact centers and focused on all aspects of the customer experience during natural and man-made disasters. We can not only tell you when and where to suspend contact, but when and why you should resume contact, and how you can improve your brand image by the actions you take during these periods. Because before starting ContactRelief we owned and operated large contact centers, we understand your business perspective, and our recommendations are designed to help you deliver a great customer experience while still enabling you to achieve your other objectives.

Don't Delay

The next disaster is on its way. Become a ContactRelief subscriber and keep your company protected from disaster. Our full recommendations consist of the areas to be suspended and the list of zip codes covering these areas. For as little as $300 per month your company can quickly implement a solution that protects your company and its customers. As we say at ContactRelief, "It's just smart business."

Contact sales@contactrelief.com for more information.

Weather alerts, emergencies, and breaking news are monitored around the clock. The Disaster Decision Engine applies your rules to help you decide when to take action for your consumers. Your recommendations are sent to your contact centers and partners with ZIP Code granularity.