Hurricane "Nate" Expected to Strike the U.S. This Weekend
Tropical Depression 16 forecasted to grow to hurricane strength and strike Gulf Coast on Sunday, October 8th.
Wednesday, October 4, 2017 11:00:00 PM -05:00
Hurricane Nate is On It's Way
Tropical Depression 16, earlier today a mere disturbance in the western Caribbean Sea, has intensified to Tropical Depression strength. The National Hurricane Center said that the storm is forecasted to reach Tropical Storm strength later tonight and then strike the Northeastern tip of the Yucatan Peninsula before moving into the Gulf Of Mexico. Once again over open water, the storm is forecasted to further intensify to Hurricane strength by 8 PM Saturday, October 7th and strike the U.S. coast as Hurricane "Nate" somewhere between eastern Louisiana and the Florida panhandle. The National Hurricane Center said in its Wednesday 11 PM EDT advisory that "Residents along the Gulf Coast from Louisiana to Florida should monitor the progress of this system for the next several days and heed any advice given by local officials."
This morning we published our current installment of our weekly Weather Insights blog with ContactRelief Consulting Meteorologist Dr. Kevin Levey. In it, he noted that there was a tropical disturbance that was expected to grow to tropical depression strength and enter the Gulf of Mexico this weekend. Fortunately for Puerto Rico and the U.S. Virgin Islands, the forecasted track of this storm will miss these hard-hit regions but is expected to come dangerously close to already reeling Florida. It now appears as if this prediction is likely to become reality. To be certain your contact center has continued access to our recommendations as this storm approaches the U.S., contact centers need to subscribe to the ContactRelief service today. Don't wait and lose access to this important information.
Hurricane Season is Not Over
As noted by Dr. Levey in last week's Weather Insights post entitled "Can We Please Be Done With Hurricane Season", we still have 57 days until the end of hurricane season (November 30th). This has been an extremely active hurricane season and this may not be the last storm to make its way to the U.S. If you are a risk manager or contact center operator, you need to act now to have continued access to ContactRelief's recommendations.
Why You Must Also Prepare for Man-Made Disasters - The Las Vegas Mass Shooting
As Sunday's mass shooting in Las Vegas revealed, contact centers need to be prepared to act quickly and decisively not only for forecasted events like hurricanes, but also for man-made disasters that cannot be predicted. On Sunday night in Las Vegas, over 50 people were killed and over 500 injured in a senseless mass shooting at a local music festival.
ContactRelief issued a recommendation to suspend contact to accounts with zip codes surrounding the Las Vegas Strip early Monday morning at 12:30 AM PDT, a little more than 2 hours after the incident began, and expanded this contact suspension recommendation Monday morning at 4:30 AM PDT to include all of the county surrounding Las Vegas (Clark County, Nevada) as more details became known.
If you are like most companies, you can't afford the staff to perform the around the clock monitoring required to act promptly, the management of multiple concurrent disasters, and information gathering it takes to know when and where to suspend and resume contact for all types of possible events. But why bother when ContactRelief has this and more for less than $300 per month.
Why You Must Act Now
Our offer of free access to our service will expire soon. We provide the only service specially designed for contact centers and focused on all aspects of the customer experience during natural and man-made disasters. We can not only tell you when and where to suspend contact, but when and why you should resume contact, and how you can improve your brand image by the actions you take during these periods. Because before starting ContactRelief we owned and operated large contact centers, we understand your business perspective, and our recommendations are designed to help you deliver a great customer experience while still enabling you to achieve your other objectives.
The next disaster is on its way. Become a ContactRelief subscriber and keep your company protected from disaster. Our full recommendations consist of the areas to be suspended and the list of zip codes covering these areas. For as little as $300 per month your company can quickly implement a solution that protects your company and its customers. As we say at ContactRelief, "It's just smart business."
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Shaping your outbound contact away from disaster stricken areas isn't just the right thing to do, it's smart business. To learn more about how ContactRelief can help you protect your brand, reduce your risk of adverse actions, and improve your contact center efficiency, click below to contact us.Contact us