Tropical Storm Karen threatens Puerto Rico and the Virgin Islands

ContactRelief has issued recommendations for contact centers.

Monday, 23 September 2019 12:43:59 +00:00

Tropical Storm Karen is on track to pass between Puerto Rico and the U.S. Virgin Islands on Tuesday.

ContactRelief Recommendations

ContactRelief recommends suspension of non-essential consumer contact for Puerto Rico and the U.S. Virgin Islands until Tropical Storm Karen passes and damage assessments are performed.  To obtain the list of affected Zip Codes, become a ContactRelief subscriber.

National Hurricane Center Update (09/23/2019 08:00 AST)

At 800 AM AST (1200 UTC), the center of Tropical Storm Karen was  located near latitude 14.2 North, longitude 64.4 West. Karen is moving toward the northwest near 8 mph (13 km/h), and this general motion is forecast to continue today.  A turn toward the north is expected on Tuesday.  On the forecast track, the center of Karen will move across the eastern Caribbean Sea through tonight.  On Tuesday, Karen is expected to pass near or over Puerto Rico and the Virgin Islands.

Maximum sustained winds are near 40 mph (65 km/h) with higher gusts.  Some fluctuations in strength will be possible during the next 48  hours due to strong upper-level winds.

Tropical-storm-force winds extend outward up to 105 miles (165   km), mainly northeast through southeast of the center.

The estimated minimum central pressure is 1007 mb (29.74 inches).  

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Shaping your outbound contact away from disaster stricken areas isn't just the right thing to do, it's smart business. To learn more about how ContactRelief can help you protect your brand, reduce your risk of adverse actions, and improve your contact center efficiency, click below to contact us.

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