ContactRelief daily briefing for Sunday, February 17, 2019
An area of low pressure will be shifting from Arkansas east to Tennessee with a wedge of warm air lifting to the north in advance. This setup will res... Read the complete briefing

Why ContactRelief

Shaping your outbound contact in the wake of a disaster isn't just the right thing to do, it's smart business. Custom tailor your contact operation's engagement and suspension activities using ContactRelief's real-time, hyper-localized disaster data. Our disaster decision engine helps you make the best decisions — for your business, for your brand — and most importantly for your customers.


Proactively deepens your relationship with consumers
Demonstrates your commitment to consumer protection
Reduces your potential exposure to adverse actions
Assists you in making accurate and rapid decisions
Decreases the cost of implementing your consumer care policy
Automates communication with your internal and external partners

How it Works

Alerts from public and private alerting authorities such as the National Weather Service, FEMA, NOAA, and much more, along with breaking news are monitored around the clock by our cloud based systems and staff of Decision Analysts. The ContactRelief Disaster Decision Engine applies user configurable rules to decide when a recommendation to suspend or resume contact with consumers should be issued.

ContactRelief data flow overview Federal Emergency Management Agency (FEMA) United States Geological Survey (USGS) National Weather Service National Oceanic and Atmospheric Association (NOAA)

You review, modify, approve, or ignore these recommendations in the ContactRelief Command Center, accessible from any web browser. Approved recommendations are then forwarded to your internal or partner contact centers as directives to suspend or resume contact in the affected regions. Simply take the list of ZIP Codes or area codes/exchanges to block and feed them into your system's contact blocking mechanism.


Around the clock monitoring
Software never sleeps. Our systems work around the clock 24/7, 365 days a year keeping you informed and up to date.
Multiple information sources
ContactRelief is always on top of things because it monitors not just the weather but disaster declarations, recovery efforts, and many other information sources.
Advanced recommendation engine

We've brought together a group of industry experts to define how we evaluate disaster conditions and make the appropriate recommendations.

Our advanced recommendation engine advises you of when to suspend and restart contact, while allowing you to make the final decision.

Automated delivery

We streamline the distribution of your call suspension and resumption decisions to your internal and external partners, saving you time and money.

Your decisions can be sent on a defined schedule or pulled on-demand. You can use Secure FTP, email, custom web endpoints, or even your own distribution systems.

Call now! 1 (855) 9RELIEF 1 (855) 973-5433

If you have any questions, just give our sales team a call.

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