Shaping your outbound contact in the wake of a disaster isn't just the right thing to do, it's smart business. Custom tailor your contact operation's engagement and suspension activities using ContactRelief's real-time, hyper-localized disaster data. Our disaster decision engine helps you make the best decisions — for your business, for your brand — and most importantly for your customers.
Alerts from public and private alerting authorities such as the National Weather Service, FEMA, NOAA, and much more, along with breaking news are monitored around the clock by our cloud based systems and staff of Decision Analysts. The ContactRelief Disaster Decision Engine applies user configurable rules to decide when a recommendation to suspend or resume contact with consumers should be issued.
You review, modify, approve, or ignore these recommendations in the ContactRelief Command Center, accessible from any web browser. Approved recommendations are then forwarded to your internal or partner contact centers as directives to suspend or resume contact in the affected regions. Simply take the list of ZIP Codes or area codes/exchanges to block and feed them into your system's contact blocking mechanism.
We've brought together a group of industry experts to define how we evaluate disaster conditions and make the appropriate recommendations.
Our advanced recommendation engine advises you of when to suspend and restart contact, while allowing you to make the final decision.
We streamline the distribution of your call suspension and resumption decisions to your internal and external partners, saving you time and money.
Your decisions can be sent on a defined schedule or pulled on-demand. You can use Secure FTP, email, custom web endpoints, or even your own distribution systems.
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