Our Story

ContactRelief was founded to help business
show compassion to consumers in times of disaster.

Our staff is comprised of former senior executives and owners of United Recovery Systems (URS), one of the largest privately held account receivables management companies in the United States. Together we have over 200 years of call center experience. We have also added advisors experienced in disaster relief management processes.

At URS, we always believed in being consumer friendly. As early as 1992, after Hurricane Andrew, we implemented a call suspension program, well before most credit issuers and collection agencies. Most other similar companies did not begin their call suspension/reactivation programs until Hurricane Katrina in 2005.

After Hurricane Katrina, many creditors recognized they had opportunity to improve call suspension and reactivation instructions and communication. Significant progress has been made since then; however, we believe our product adds valuable data and features to aid in your decision making and communication processes.

Our goal at ContactRelief is to provide our customers with a comprehensive, efficient platform to determine the areas of the country affected by disasters, and the extent of the disaster(s). We have made it graphically simple to interpret and provide the ability to modify potential selections quickly and efficiently.

We have invested thousands of hours in design and programming. We believe that we have delivered a comprehensive product that will aid our customers greatly when disaster strikes.

We encourage you to review our website, watch our video on the impact of Hurricane Matthew, and invite you to contact the sales team for more information.

Click here to view the Hurricane Matthew video

Our Team

Doug Schultz

Prior to co-founding ContactRelief, Doug was CEO and founder of United Recovery Systems LP from 1977 through 2013. URS specialized in debt collection for top tier credit issuers in the credit card, retail, and auto finance industries. In 1992, his innovative thinking and pro-consumer philosophy lead to the development of one of the first call suspension programs in the debt collection industry.

In 2008, Doug started the Schultz Family Foundation. The foundation's focus is to provide funding to disaster relief charities as quickly as possible after a major disaster.

Mike Chandler

Before co-founding ContactRelief in 2017, Mike Chandler spent over 30 years working helping to develop statistical process control and prediction tools for companies such as IBM, USDATA, and United Recovery Systems. At URS, he helped architect the software used to run a large multi-site call center with the ability to respond to disaster conditions at any level. He holds an MBA in Marketing from the University of Texas at Dallas and a B.S. Chemical Engineering with a focus in computerized process control and optimization from the University of Texas at Austin.

John Watson

John Watson brings more than 15 years of leadership experience to ContactRelief, most recently serving as chief executive officer of ARS National Services, a national leader in the accounts receivable management industry. During his 14-year tenure with ARS, Watson held multiple leadership roles, including chief financial officer, chief operating officer and president. Prior to ARS National Services, Watson held senior roles in the strategic consulting, transaction advisory, and assurance groups of Ernst & Young in Silicon Valley. Watson is also board chair of KIPP San Diego, a public middle school focused on getting children from low-income neighborhoods in Southeast San Diego to and through college. John holds a Bachelor of Science degree in Accounting from Santa Clara University as well as an MBA from the Kellogg School of Management at Northwestern University.

Justin Martinez

Prior to joining Contact Relief as President, Justin served United Recovery Systems (URS) for 15 years in the capacity of Vice President of Operations. At URS Justin was responsible for call center performance, strategy, process improvement, optimization and regulatory compliance. He brings 25 years of call center experience in traditional third-party, first party, customer service and debt purchasing. Justin studied Business Management and Sociology at Texas Wesleyan University.

Michael Mancuso

As Chief Information Officer at ContactRelief, Michael Mancuso is responsible for all aspects of ContactRelief's information infrastructure and software. Before joining ContactRelief in 2017, he worked for over 20 years developing distributed software for IBM, Andersen Consulting, and United Recovery Systems. As the senior enterprise architect at URS, he designed and developed one of the premier contact center applications in the collection industry. Michael holds a Bachelor of Science degree in Aerospace Engineering from Texas A&M University, as well as an MBA with a focus on Management Information Systems from Mays Business School at Texas A&M University.

Jim Kelleher
Vice President

Before joining ContactRelief, Jim Kelleher, served as President and Chief Operating Officer at United Recovery Systems from 1982 until he retired in 2013. Jim spent over 30 years as a respected, innovative and forward thinking leader in the debt collection and call center industry.

Drew Anderson
Board of Advisors

Drew Anderson was the Chief Operating Officer of United Recovery Systems (URS). Drew brings with him over 30 years of Receivables Management experience in Banking, Retail, and Healthcare. At URS, Drew was responsible for day-to-day operations which included call center performance management, strategy, process improvement, and regulatory and operational compliance throughout the organization. He built his industry experience at Bank United, Texas Commerce Bank, Bank One Ltd., and Citigroup. Drew studied English at the University of Kentucky.

Terry Boneau
Board of Advisors

Terry worked for United Recovery Systems for more than 30 years. In her role as Chief Administrative Officer she was directly responsible for creditor onboarding, communication, reporting, and execution of creditor policies. This included implementing policies and procedures for processing and reporting all call suspension/resumption requests accurately and timely. While with URS, Terry also held various other Vice President and accounting positions.

KC Eynatten
Board of Advisors

KC brings with her over 25 years of experience working to assist consumers in natural disasters for State Farm Insurance. As Vice President of the Greater Houston Community Foundation, one of the largest non-profit grant makers in the Houston area, KC helped philanthropists bring a lasting and meaningful impact to their donations. More recently, she is instrumental in locating and funding disaster relief charities for the Schultz Family Foundation.

Thomas L. Korkmas
Board of Advisors

Thomas L. Korkmas worked in disaster relief operations for the Small Business Administration focusing on major hurricanes, floods and earthquakes. As a consultant, he develops disaster and business recovery plans for manufacturing, corporate and call center operations. He is also the owner of Commercial Dispute Resolution Associates, a mediation and arbitration provider and is a licensed real estate broker.