Whether you need insights on improving your disasters operations or want to see how users have benefitted from the Disaster Decision Engine, our resource center has the answers to your questions.
Enhancing Contact Center Efficiency and Brand Value During Disasters
Natural and man-made disasters present a very complex set of challenges for those attempting to service and support the victims. But, when managed well, you can use these crises to significantly enhance long term customer loyalty while simultaneously maximizing the efficiency of your contact center operations.
The frantic 2017 and 2018 severe weather seasons showed the truly devastating nature of these crisis events, with damages to consumers and businesses reaching nearly $400B. So as we embark on the 2019 severe weather season, we highlight what you need to know to ensure your business is prepared.
The Value of Customer Level Intelligence During Crisis
Not only are natural and man-made disasters becoming more frequent occurrences, but their scale is also growing as well. The value of knowing specifically which customers are impacted by a crisis event and the duration and severity of the impact is significant. See how in this informative whitepaper.
Four Ways to Enhance Contact Center Efficiency and Brand Value During Disasters
Properly managed, natural and man-made disasters provide an opportunity to significantly enhance long term customer loyalty while simultaneously maximizing the efficiency of your contact center operations. Find out how in this informative case study.
VeriFacts Automates Disaster Strategies with ContactRelief
With approximately 100 outbound contact professionals making upwards of 5,000 call attempts per day, VeriFacts found that its manually driven disaster operations processes came with numerous opportunities for improvement. Looking for ways to maximum contact outreach and improve disaster-related efficiencies, VeriFacts turned to ContactRelief for help.
Make smarter contact decisions during hurricanes and other disasters
When disasters strike, if you're relying on traditional strategies that are too narrow or much too broad for your capabilities, you're likely bringing operational inefficiencies unnecessary brand risk to your company. During this webinar, we discuss how you can protect your brand while remaining efficient during times of crisis.