ContactRelief Hurricane Irma Recommendations for Contact Centers

ContactRelief recommends resuming contact to the Florida Keys.

Monday, October 9, 2017 8:00:00 AM -05:00

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Hurricane Irma Recommendations

ContactRelief is making public its Hurricane Irma recommendations made to subscribers Sunday, October 8th.

ContactRelief is recommending resumption of contact with consumers in the previously suspended zip codes in the Florida Keys.

Hurricane Irma Recovery Update

Today, we are lifting the existing zip code suspensions for the Florida Keys (Monroe county). The Keys reopened for business over a week ago. Cruise ships are once again making stops in Key West. This step was critical for recovery in the Keys as it restarted the tourist trade engine that drives the business cycle in the Keys. However, there is now a shortage of affordable housing in the islands due to the destruction of houses by Hurricane Irma making it difficult for workers who must staff these businesses.

Our recommendations at the county and zip code level have provided over 30 days for residents of the hard-hit Florida Keys to assess their damage and begin the recovery process. Full recovery in the Florida Keys and elsewhere in Florida from Hurricane Irma will take additional time. We encourage businesses to provide special handling for these customers for the foreseeable future.

Our recommendations for Puerto Rico and the U.S. Virgin Islands, also affected by Irma, will be addressed in our Hurricane Maria update later today.

Hurricane Season is Not Over

We still have 53 days until the end of hurricane season (November 30th). This has been an extremely active hurricane season and this may not be the last storm to make its way to the U.S. If you are a risk manager or contact center operator, you need to act now to have continued access to ContactRelief's recommendations.

Why You Must Also Prepare for Man-Made Disasters - The Las Vegas Mass Shooting

Contact centers need to be prepared to act quickly and decisively not only for forecasted events like hurricanes, but also for man-made disasters that cannot be predicted. On Sunday night in Las Vegas, over 50 people were killed and over 500 injured in a senseless mass shooting at a local music festival.

ContactRelief issued a recommendation to suspend contact to accounts with zip codes surrounding the Las Vegas Strip on October 2nd at 12:30 AM PDT, a little more than 2 hours after the incident began, and expanded this contact suspension recommendation at 4:30 AM PDT to include all of the county surrounding Las Vegas (Clark County, Nevada) as more details became known.

If you are like most companies, you can't afford the staff to perform the around the clock monitoring required to act promptly, the management of multiple concurrent disasters, and information gathering it takes to know when and where to suspend and resume contact for all types of possible events. But why bother when ContactRelief has this and more for less than $300 per month.

Why You Must Act Now

Our offer of free access to our service will expire soon. We provide the only service specially designed for contact centers and focused on all aspects of the customer experience during natural and man-made disasters. We can not only tell you when and where to suspend contact, but when and why you should resume contact, and how you can improve your brand image by the actions you take during these periods. Because before starting ContactRelief we owned and operated large contact centers, we understand your business perspective, and our recommendations are designed to help you deliver a great customer experience while still enabling you to achieve your other objectives.

Don't Delay

The next disaster is on its way. Become a ContactRelief subscriber and keep your company protected from disaster. Our full recommendations consist of the areas to be suspended and the list of zip codes covering these areas. For as little as $300 per month your company can quickly implement a solution that protects your company and its customers. As we say at ContactRelief, "It's just smart business."

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