Tropical Storm Nate Expected to Reach Hurricane Strength By Sunday

Tropical Storm Nate will intensify to hurricane strength as it moves through the Gulf Of Mexico towards the Louisiana coastline.

Friday, October 6, 2017 10:00:00 AM -05:00

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Recommendations for Contact Centers

ContactRelief is making public its Tropical Storm Nate recommendations made to subscribers on Thursday, October 5th, 2017.

ContactRelief recommends suspending contact effective Friday, October 6th at 12:00 CDT with consumers in the following Louisiana parishes: Assumption, Iberia, Jefferson, Lafourche, Livingston, Orleans, Plaquemines, St. Bernard, St. Charles, St. James, St. John the Baptist, St. Martin, St. Mary, St. Tammany, Tangipahoa, Terrebonne, Vermilion.

ContactRelief recommends suspending contact effective Friday, October 6th at 12:00 CDT with consumers in the following Mississippi counties: Hancock, Harrison, Jackson.

For contact centers calling Mexico, ContactRelief recommends immediately suspending contact with consumers in the following Mexican states: Quintana Roo, Yucatan.

Tropical Storm Nate Update

The National Hurricane Center said in its 7 AM advisory that Tropical Storm Nate was located about 230 miles South-Southeast of Cozumel, Mexico moving North-NorthWest at 14 MPH. The storm is expected to strike the Yucatan Peninsula later this evening and then move into the Gulf Of Mexico. The current forecast shows the storm intensifying to hurricane strength by the time it makes landfall in Louisiana or Mississippi early Sunday morning. Hurricane Watches have been issued for much of the Louisiana and Mississippi coastlines. Tropical storm winds are possible in these areas as early as Saturday evening.

A map of the U.S. and Gulf of Mexico shows the
		  forecasted track of Tropical Storm Nate as it moves across the Yucatan Peninsula, into the Gulf Of Mexico, and makes landfall in Louisiana.
Figure 1: Forecasted Track of Tropical Storm Nate (Courtesy: National Hurricane Center).

Hurricane Season is Not Over

We still have 56 days until the end of hurricane season (November 30th). This has been an extremely active hurricane season and this may not be the last storm to make its way to the U.S. If you are a risk manager or contact center operator, you need to act now to have continued access to ContactRelief's recommendations.

Why You Must Also Prepare for Man-Made Disasters - The Las Vegas Mass Shooting

Contact centers need to be prepared to act quickly and decisively not only for forecasted events like hurricanes, but also for man-made disasters that cannot be predicted. On Sunday night in Las Vegas, over 50 people were killed and over 500 injured in a senseless mass shooting at a local music festival.

ContactRelief issued a recommendation to suspend contact to accounts with zip codes surrounding the Las Vegas Strip on October 2nd at 12:30 AM PDT, a little more than 2 hours after the incident began, and expanded this contact suspension recommendation at 4:30 AM PDT to include all of the county surrounding Las Vegas (Clark County, Nevada) as more details became known.

If you are like most companies, you can't afford the staff to perform the around the clock monitoring required to act promptly, the management of multiple concurrent disasters, and information gathering it takes to know when and where to suspend and resume contact for all types of possible events. But why bother when ContactRelief has this and more for less than $300 per month.

Why You Must Act Now

Our offer of free access to our service will expire soon. We provide the only service specially designed for contact centers and focused on all aspects of the customer experience during natural and man-made disasters. We can not only tell you when and where to suspend contact, but when and why you should resume contact, and how you can improve your brand image by the actions you take during these periods. Because before starting ContactRelief we owned and operated large contact centers, we understand your business perspective, and our recommendations are designed to help you deliver a great customer experience while still enabling you to achieve your other objectives.

Don't Delay

The next disaster is on its way. Become a ContactRelief subscriber and keep your company protected from disaster. Our full recommendations consist of the areas to be suspended and the list of zip codes covering these areas. For as little as $300 per month your company can quickly implement a solution that protects your company and its customers. As we say at ContactRelief, "It's just smart business."

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Weather alerts, emergencies, and breaking news are monitored around the clock. The Disaster Decision Engine applies your rules to help you decide when to take action for your consumers. Your recommendations are sent to your contact centers and partners with ZIP Code granularity.