Hurricane Nate Recommendations for Contact Centers

ContactRelief recommends resuming contact with all consumers except those in the Mobile, Alabama area.

Sunday, October 8, 2017 12:00:00 PM -05:00



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Hurricane Nate Update

Tropical Storm Nate has weakened to a Tropical Depression. The center of the storm is currently located in central Alabama and is expected to continue moving to the northeast through Tennessee and ultimately to the northeastern seaboard of the United States and out to sea over the next 48 hours. Hurricane, Tropical Storm, and Storm Surge Watches and Warnings has been cancelled. Damage from Hurricane Nate was lighter than expected. As a result, we are recommending resumed contact with all regions except certain zip codes in the Mobile, Alabama area where significant power outages still exist. We expect to resume this area later tonight or early tomorrow morning once repairs are made.

A map of the U.S. and Gulf of Mexico shows the
		  forecasted track of Tropical Storm Nate as it makes landfall in Louisiana.
Figure 1: Forecasted Track of Tropical Storm Nate (Courtesy: National Hurricane Center).

Recommendations for Contact Centers

ContactRelief is making public its Hurricane Nate recommendations made to subscribers on Sunday, October 8th, 2017 at 12:00 PM CDT.

ContactRelief recommends resuming contact with consumers in the following Alabama counties except for specified zip codes in the Mobile, Alabama area: Autauga, Baldwin, Bibb, Blount, Butler, Calhoun, Cherokee, Chilton, Choctaw, Clarke, Clay, Cleburne, Coffee, Conecuh, Coosa, Covington, Crenshaw, Dale, Dallas, Elmore, Escambia, Etowah, Geneva, Greene, Hale, Jefferson, Lowndes, Marengo, Mobile, Monroe, Montgomery, Perry, Pickens, Shelby, St. Clair, Sumter, Talladega, Tuscaloosa, Washington, Wilcox.

ContactRelief recommends resuming contact with consumers in the following Florida counties: Bay, Escambia, Holmes, Okaloosa, Santa Rosa, Walton, Washington.

ContactRelief recommends resuming contact with consumers in the following Louisiana counties: Ascension, Assumption, Iberia, Jefferson, Lafourche, Livingston, Orleans, Plaquemines, St. Bernard, St. Charles, St. James, St. John the Baptist, St. Martin, St. Mary, St. Tammany, Tangipahoa, Terrebonne, Vermilion, Washington.

ContactRelief recommends resuming contact with consumers in the following Mississippi counties: Clarke, Forrest, George, Greene, Hancock, Harrison, Jackson, Jasper, Jones, Kemper, Lamar, Lauderdale, Pearl River, Perry, Stone, Wayne.

For contact centers calling Mexico, ContactRelief's previous recommendation remains in effect to resume contact with consumers in the following Mexican states: Quintana Roo, Yucatan.

Hurricane Season is Not Over

We still have 54 days until the end of hurricane season (November 30th). This has been an extremely active hurricane season and this may not be the last storm to make its way to the U.S. If you are a risk manager or contact center operator, you need to act now to have continued access to ContactRelief's recommendations.

Why You Must Also Prepare for Man-Made Disasters - The Las Vegas Mass Shooting

Contact centers need to be prepared to act quickly and decisively not only for forecasted events like hurricanes, but also for man-made disasters that cannot be predicted. On Sunday night in Las Vegas, over 50 people were killed and over 500 injured in a senseless mass shooting at a local music festival.

ContactRelief issued a recommendation to suspend contact to accounts with zip codes surrounding the Las Vegas Strip on October 2nd at 12:30 AM PDT, a little more than 2 hours after the incident began, and expanded this contact suspension recommendation at 4:30 AM PDT to include all of the county surrounding Las Vegas (Clark County, Nevada) as more details became known.

If you are like most companies, you can't afford the staff to perform the around the clock monitoring required to act promptly, the management of multiple concurrent disasters, and information gathering it takes to know when and where to suspend and resume contact for all types of possible events. But why bother when ContactRelief has this and more for less than $300 per month.

Why You Must Act Now

Our offer of free access to our service will expire soon. We provide the only service specially designed for contact centers and focused on all aspects of the customer experience during natural and man-made disasters. We can not only tell you when and where to suspend contact, but when and why you should resume contact, and how you can improve your brand image by the actions you take during these periods. Because before starting ContactRelief we owned and operated large contact centers, we understand your business perspective, and our recommendations are designed to help you deliver a great customer experience while still enabling you to achieve your other objectives.

Don't Delay

The next disaster is on its way. Become a ContactRelief subscriber and keep your company protected from disaster. Our full recommendations consist of the areas to be suspended and the list of zip codes covering these areas. For as little as $300 per month your company can quickly implement a solution that protects your company and its customers. As we say at ContactRelief, "It's just smart business."

Contact sales@contactrelief.com for more information.

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