Power (mostly) restored in Maine
ContactRelief recommends suspension of contact in only one county in Maine until power is restored.
Friday, November 3, 2017 5:30:00 AM -05:00
ContactRelief Recommendations for Contact Centers
ContactRelief is making public recommendations made to its subscribers, Friday, November 3rd, 2017.
ContactRelief recommends continued suspension of contact with consumers in only one county in Maine. To obtain the list of counties and the affected zip codes, become a ContactRelief subscriber.
Power Outage Update
Power has been largely restored in Maine with only one county reporting power outages of over 20%, two counties above 10%, and one county above 5%. All other counties are reporting service fully restored. ContactRelief's policy is to recommend suspension of contact when more than 20% of customers within a region are without power. However, each subscriber can set their own power outage policy if a different level of concern is required.
Why You Must Also Prepare for Man-Made Disasters - The Las Vegas Mass Shooting
Contact centers need to be prepared to act quickly and decisively not only for forecasted events like hurricanes, but also for man-made disasters that cannot be predicted. On Sunday night in Las Vegas, over 50 people were killed and over 500 injured in a senseless mass shooting at a local music festival.
ContactRelief issued a recommendation to suspend contact to accounts with zip codes surrounding the Las Vegas Strip on October 2nd at 12:30 AM PDT, a little more than 2 hours after the incident began, and expanded this contact suspension recommendation at 4:30 AM PDT to include all of the county surrounding Las Vegas (Clark County, Nevada) as more details became known.
If you are like most companies, you can't afford the staff to perform the around the clock monitoring required to act promptly, the management of multiple concurrent disasters, and information gathering it takes to know when and where to suspend and resume contact for all types of possible events. But why bother when ContactRelief has this and more for less than $300 per month.
Why You Must Act Now
Our offer of free access to our service will expire soon. We provide the only service specially designed for contact centers and focused on all aspects of the customer experience during natural and man-made disasters. We can not only tell you when and where to suspend contact, but when and why you should resume contact, and how you can improve your brand image by the actions you take during these periods. Because before starting ContactRelief we owned and operated large contact centers, we understand your business perspective, and our recommendations are designed to help you deliver a great customer experience while still enabling you to achieve your other objectives.
The next disaster is on its way. Become a ContactRelief subscriber and keep your company protected from disaster. Our full recommendations consist of the areas to be suspended and the list of zip codes covering these areas. For as little as $300 per month your company can quickly implement a solution that protects your company and its customers. As we say at ContactRelief, "It's just smart business."
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