New Fire North of San Diego Forces Mandatory Evacuations

ContactRelief Recommendations for Contact Centers

ContactRelief is making public recommendations made to its subscribers, Thursday, December 7th, 2017.

ContactRelief recommends suspension of contact with consumers in certain zip codes near Bonsall, California until further notice. To obtain the list of the affected zip codes, become a ContactRelief subscriber.

Lilac Fire Forces Manudatory Evacuations near Bonsall, California

A new fast moving wildfire has erupted near Bonsall, California, 100 miles southeast of Los Angeles, California. The fire has destroyed two structures and damaged 12 others. Officials issued mandatory evacuation orders and evacuated nearby schools.

ContactRelief is recommending suspension of contact with consumers in the zip code surrounding the schoool. Approximately 4,700 are affected by this recommendation. The fire is 0% contained. We expect to retain this recommendation until the fire is contained or no longer threatens populated areas.

Why You Must Also Prepare for Man-Made Disasters - The Las Vegas Mass Shooting

Contact centers need to be prepared to act quickly and decisively not only for forecasted events like hurricanes, but also for man-made disasters that cannot be predicted. On October 1st, in Las Vegas, over 50 people were killed and over 500 injured in a senseless mass shooting at a local music festival.

ContactRelief issued a recommendation to suspend contact to accounts with zip codes surrounding the Las Vegas Strip on October 2nd at 12:30 AM PDT, a little more than 2 hours after the incident began, and expanded this contact suspension recommendation at 4:30 AM PDT to include all of the county surrounding Las Vegas (Clark County, Nevada) as more details became known.

If you are like most companies, you can't afford the staff to perform the around the clock monitoring required to act promptly, the management of multiple concurrent disasters, and information gathering it takes to know when and where to suspend and resume contact for all types of possible events. But why bother when ContactRelief has this and more for less than $300 per month.

Why You Must Act Now

Our offer of free access to our service will expire soon. We provide the only service specially designed for contact centers and focused on all aspects of the customer experience during natural and man-made disasters. We can not only tell you when and where to suspend contact, but when and why you should resume contact, and how you can improve your brand image by the actions you take during these periods. Because before starting ContactRelief we owned and operated large contact centers, we understand your business perspective, and our recommendations are designed to help you deliver a great customer experience while still enabling you to achieve your other objectives.

Don't Delay

The next disaster is on its way. Become a ContactRelief subscriber and keep your company protected from disaster. Our full recommendations consist of the areas to be suspended and the list of zip codes covering these areas. For as little as $300 per month your company can quickly implement a solution that protects your company and its customers. As we say at ContactRelief, "It's just smart business."

Contact sales@contactrelief.com for more information.