ContactRelief Recommends Resumed Contact for Multiple California Fire Areas

ContactRelief recommends resumed contact for consumers in the the Creek, Libery, Rye, and Skirball fire areas.

Sunday, December 10, 2017 9:00:00 AM -06:00

ContactRelief Recommendations for Contact Centers

ContactRelief is making public its recommendations made to ContactRelief subscribers, Saturday, December 9th, 2017.

ContactRelief recommends resumption of contact with California consumers affected by the Creek, Liberty, Rye, and Skirball fires, and continued suspension of contact with California consumers affected by the Lilac and Thomas fires. To obtain the list of the affected zip codes, become a ContactRelief subscriber.

Containment Levels Continue to Improve

Containment levels continued to increase across the board Saturday, December 9th, 2017 in all of the active California fire areas. Mandatory evacuations and evacuation warnings have been lifted for residents affected by the Creek, Liberty, and Rye fires, and in most of the Skirball fire area. As a result, ContactRelief recommends resumption of contact in these areas.

Mandatory evacuations continue in the Lilac and Thomas fires areas. Firefighters continue to make progress in acheiving containment but fire officials expect high winds to persist through Sunday evening slowing efforts to fully contain the fires. As a result, ContactRelief recommends continued contact suspension for consumers in these fire regions.

ContactRelief will monitor the fire status for the Lilac and Thomas fires and issue additional recommendations later tonight.

Fire Updates

Creek Fire in Los Angeles County

Liberty Fire in Riverside County

Lilac Fire in San Diego County

  • Acres burned: 4,100
  • Containment: 60% - full containment expected 12/21/2017
  • Structures destroyed: 182
  • Structures damaged: 23
  • Personnel on site: 1,409
  • Some ares reduced to Evacuation Warnings but mandatory evacuations still in effect for other areas
  • CAL FIRE Incident Update

Rye Fire in Los Angeles County

  • Acres burned: 6,049
  • 80% contained - full containment expected 12/15/17
  • Structures destroyed: 1
  • Structures threatened: 5,460
  • Personnel on site: 901
  • Evacuations reduced to Evacuation Warnings
  • CAL FIRE Incident Update

Skirball Fire in Los Angeles County

Thomas Fire in Ventura County

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Why You Must Also Prepare for Man-Made Disasters - The Las Vegas Mass Shooting

Contact centers need to be prepared to act quickly and decisively not only for forecasted events like hurricanes, but also for man-made disasters that cannot be predicted. On October 1st, in Las Vegas, over 50 people were killed and over 500 injured in a senseless mass shooting at a local music festival.

ContactRelief issued a recommendation to suspend contact to accounts with zip codes surrounding the Las Vegas Strip on October 2nd at 12:30 AM PDT, a little more than 2 hours after the incident began, and expanded this contact suspension recommendation at 4:30 AM PDT to include all of the county surrounding Las Vegas (Clark County, Nevada) as more details became known.

If you are like most companies, you can't afford the staff to perform the around the clock monitoring required to act promptly, the management of multiple concurrent disasters, and information gathering it takes to know when and where to suspend and resume contact for all types of possible events. But why bother when ContactRelief has this and more for less than $300 per month.

Why You Must Act Now

Our offer of free access to our service will expire soon. We provide the only service specially designed for contact centers and focused on all aspects of the customer experience during natural and man-made disasters. We can not only tell you when and where to suspend contact, but when and why you should resume contact, and how you can improve your brand image by the actions you take during these periods. Because before starting ContactRelief we owned and operated large contact centers, we understand your business perspective, and our recommendations are designed to help you deliver a great customer experience while still enabling you to achieve your other objectives.

Don't Delay

The next disaster is on its way. Become a ContactRelief subscriber and keep your company protected from disaster. Our full recommendations consist of the areas to be suspended and the list of zip codes covering these areas. For as little as $300 per month your company can quickly implement a solution that protects your company and its customers. As we say at ContactRelief, "It's just smart business."

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