California Wildfires Burn More Than 1,500 Structures

ContactRelief recommends suspending contact with consumers in the affected areas.

Tuesday, October 10, 2017 11:00:00 AM -05:00

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California Wildfire Update

Additional wildfires have developed in California. Yesterday we issued contact suspension recommendations for 6 California wildfires. We updated our recommendations last night to include an additional fire and today are updating it to include 2 additional fires for a total of 9 wildfires with active contact suspensions.

This event is one of the most significant fire disasters in California in recent memory. Over 20,000 people have been ordered to evacuate from the affected regions. Up to 35,000 homes are now without electrical power. Approximately 1,500 structures have been burned. Over 100 people have been hospitalized. We urge ContactRelief subscribers to act using the supplied zip code list. To obtain this list, see the information below about becoming a ContactRelief subscriber.

Evacuations are currently underway for:

  • Atlas Fire
  • Canyon 2 Fire
  • Cascade Fire
  • Cherokee Fire
  • Lobo Fire
  • Nuns Fire
  • Patrick Fire
  • Redwood Valley Fire
  • Tubbs Fire

Recommendations for Contact Centers

ContactRelief recommends suspending contact with consumers in the specified zip codes in California. To obtain this list of zip codes, become a ContactRelief subscriber.

Why You Must Also Prepare for Man-Made Disasters - The Las Vegas Mass Shooting

Contact centers need to be prepared to act quickly and decisively not only for forecasted events like hurricanes, but also for man-made disasters that cannot be predicted. On Sunday night in Las Vegas, over 50 people were killed and over 500 injured in a senseless mass shooting at a local music festival.

ContactRelief issued a recommendation to suspend contact to accounts with zip codes surrounding the Las Vegas Strip on October 2nd at 12:30 AM PDT, a little more than 2 hours after the incident began, and expanded this contact suspension recommendation at 4:30 AM PDT to include all of the county surrounding Las Vegas (Clark County, Nevada) as more details became known.

If you are like most companies, you can't afford the staff to perform the around the clock monitoring required to act promptly, the management of multiple concurrent disasters, and information gathering it takes to know when and where to suspend and resume contact for all types of possible events. But why bother when ContactRelief has this and more for less than $300 per month.

Why You Must Act Now

Our offer of free access to our service will expire soon. We provide the only service specially designed for contact centers and focused on all aspects of the customer experience during natural and man-made disasters. We can not only tell you when and where to suspend contact, but when and why you should resume contact, and how you can improve your brand image by the actions you take during these periods. Because before starting ContactRelief we owned and operated large contact centers, we understand your business perspective, and our recommendations are designed to help you deliver a great customer experience while still enabling you to achieve your other objectives.

Don't Delay

The next disaster is on its way. Become a ContactRelief subscriber and keep your company protected from disaster. Our full recommendations consist of the areas to be suspended and the list of zip codes covering these areas. For as little as $300 per month your company can quickly implement a solution that protects your company and its customers. As we say at ContactRelief, "It's just smart business."

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Get in touch

Shaping your outbound contact away from disaster stricken areas isn't just the right thing to do, it's smart business. To learn more about how ContactRelief can help you protect your brand, reduce your risk of adverse actions, and improve your contact center efficiency, click below to contact us.

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