More Deaths and Evacuations in California Wildfires

ContactRelief recommends suspending contact with consumers in the affected areas.

Thursday, October 12, 2017 10:00:00 AM -05:00



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California Wildfire Update

Major portions of California continue to burn as strong, dry winds buffet the area, fanning the flames of 10 significant fires and 22 fires statewide. Overnight, new mandatory evacuations were issued for parts of Napa, Solano, and Sonomo counties. The City of Napa now has the most polluted air of any city nationwide the Enivironmental Protection Agency said Wednesday.

The fires have resulted in 23 deaths with 2 additional deaths occurring last night. Hundreds of people are also reported missing. Although many of these may just be out of communication with family members, officials are worried that the death toll could increase if additional people were unable to escape the fires. The fires have also caused significant damages to homes and businesses within the area. Over 3,500 structures are reported to suffered some damage with a significant portion of these completely destroyed.

The list of significant fires with evacuations affecting populated regions is shown below.

  • Atlas Fire – Napa/Solano counties, California
    • Acres burned: 43,349
    • Containment: 3%
    • Fatalities/Injuries: 2/0
    • Evacuations: Yes
    • Damage: Significant strucutures destroyed
  • Cascade Fire – Yuba/Butte counties, California
    • Acres burned: 12,349
    • Containment: 45%
    • Fatalities/Injuries: 2/0
    • Evacuations: Yes
    • Damage: Significant structures destroyed
  • Canyon 2 Fire – Orange/Riverside counties, California
    • Acres burned: 8,000
    • Containment: 45%
    • Fatalities/Injuries: 0/0
    • Evacuations: Yes
  • La Porte Fire – Butte county
    • Acres burned: 6,059
    • Containment 25%
    • Fatalities/Injuries: 0/0
    • Evacuations: Yes
  • Lobo Fire - Nevada county, California
    • Acres burned: 857
    • Containment: 30%
    • Fatalities/Injuries: 0/0
    • Evacuations: Yes
  • Nuns Fire – Sonoma county, California
    • Acres burned: 8,476
    • Containment: 2%
    • Fatalities/Injuries: 13/0
    • Evacuations: Yes
  • Partrick Fire – Napa/Sonoma counties, California
    • Acres burned: 9,523
    • Containment: 2%
    • Fatalities/Injuries: 0/0
    • Evacuations: Yes
  • Potter Valley Fire – Mendocino county, California
    • Acres burned 19,000
    • Containment 0%
    • Fatalities/Injuries: 3/3
    • Evacuations: Yes
  • Tubbs Fire – Napa/Sonoma counties, Calaifornia
    • Acres burned: 28,000
    • Containment: 0%
    • Fatalities/Injuries: 0/0
    • Evacuations: Yes
    • Damage: Significant structures destroyed
  • Sulphur Fire – Lake county, California
    • Acres burned 2,500
    • Containment: 40%
    • Fatalities/Injuries: 0/0
    • Evacuations: Yes

Recommendations for Contact Centers

ContactRelief is making public its recommendations to contact centers made to subscribers on Wednesday, October 11th, 2017.

ContactRelief recommends suspending contact with consumers in the specified zip codes in California. To obtain this list of zip codes, become a ContactRelief subscriber.

Why You Must Also Prepare for Man-Made Disasters - The Las Vegas Mass Shooting

Contact centers need to be prepared to act quickly and decisively not only for forecasted events like hurricanes, but also for man-made disasters that cannot be predicted. On Sunday night in Las Vegas, over 50 people were killed and over 500 injured in a senseless mass shooting at a local music festival.

ContactRelief issued a recommendation to suspend contact to accounts with zip codes surrounding the Las Vegas Strip on October 2nd at 12:30 AM PDT, a little more than 2 hours after the incident began, and expanded this contact suspension recommendation at 4:30 AM PDT to include all of the county surrounding Las Vegas (Clark County, Nevada) as more details became known.

If you are like most companies, you can't afford the staff to perform the around the clock monitoring required to act promptly, the management of multiple concurrent disasters, and information gathering it takes to know when and where to suspend and resume contact for all types of possible events. But why bother when ContactRelief has this and more for less than $300 per month.

Why You Must Act Now

Our offer of free access to our service will expire soon. We provide the only service specially designed for contact centers and focused on all aspects of the customer experience during natural and man-made disasters. We can not only tell you when and where to suspend contact, but when and why you should resume contact, and how you can improve your brand image by the actions you take during these periods. Because before starting ContactRelief we owned and operated large contact centers, we understand your business perspective, and our recommendations are designed to help you deliver a great customer experience while still enabling you to achieve your other objectives.

Don't Delay

The next disaster is on its way. Become a ContactRelief subscriber and keep your company protected from disaster. Our full recommendations consist of the areas to be suspended and the list of zip codes covering these areas. For as little as $300 per month your company can quickly implement a solution that protects your company and its customers. As we say at ContactRelief, "It's just smart business."

Contact sales@contactrelief.com for more information.

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