Direct the Action
Communicate to CRM, dialer, and omni-channel systems and partner ecosystems to reach 5X more customers during disasters.
Act in unison
With ContactRelief, your entire ecosystem including outsourced partners, data or contact centers, and IT systems will receive a single set of clear, comprehensible, and actionable instructions. Everyone will be working off the same page, following the same rules, and accurately implementing your customer care policy to the letter.
With actionable intelligence
Automatically adjust strategy
Eliminate manual communication
Integrate directly with your platform
Alerts from public and private alerting authorities along with breaking news are monitored around the clock by our cloud-based systems and staff of analysts.
Decide how to interact with your customers using a customizable, rules-driven decision engine that generates precise localized contact strategy recommendations.